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Voila is the leading end-to-end e-Commerce service provider to e-Tailers and Online Marketplaces in India. We marry our deep understanding of the e-Commerce domain with Service Delivery expertise to enhance your online business potential.

Voila

Voila is the leading provider of end-to-end e-Commerce services to e-Tailers and Online Marketplaces in India. We marry our deep understanding of the e-Commerce domain with Service Delivery expertise to enhance your online business potential. We create customer delight because we love internet and like to engage with businesses which are equally passionate. We follow a three stage process of ENABLE, EXECUTE, and ENHANCE to achieve superior and sustained outcome for our clients.

Our team specializes in skills across Cataloguing, Merchandising, Online marketing, Technology Enablement and Fulfilment. Our services are backed by the state of the art infrastructure which supports round the clock functioning of the e-Retailers and Online Marketplaces across the country.

We ENABLE Retailers for their e-Commerce journey by providing implementations services on MARTJACK, which is India’s foremost Industry recognized leading integrated e-Commerce platform. This entails:

  1. Website Design and Development
  2. Creation of Product Catalogue which includes digitization and content for the products.
  3. Training and implementation of Back-end Operations.
  4. Integrate Payment Processors and Logistics providers.
  5. Support the website operations.

Once the website has gone live the e-Tailers engage with Voilà to EXECUTE and manage e-Commerce operations such as:

  1. Continuous Front End design refinements.
  2. Execute an integrated marketing strategy.
  3. Manage back end operations on price changes, inventory updates, order Management and financial reconciliation.
  4. Manage fulfilment and logistics operations
  5. Run Customer Service support for enhanced customer experience.

Voila further partners with e-Tailers to ENHANCE their e-Commerce business by providing End-to-End e-Commerce marketing services. We consult on an outcome based approach to devise and run an integrated e-Commerce strategy which goes beyond the basic e-Commerce operations. This includes:

  1. Online Internet marketing strategy formulation and execution.
  2. Multi-Thread e-Commerce Strategy formulation and execution.
  3. Multichannel Marketing Strategy formulation and execution.